Privacy policy

What this policy covers

This privacy policy applies to newhopemindwellness.com, the website of New Hope Mind & Wellness, the practice of Dr. Nancy Mwania, DNP, PMHNP-BC, located at 27555 Ynez Rd, Suite 407, Temecula, CA 92591.

Information we collect

Information you provide. When you use our contact form, request a consultation, or call or text us, you may share your name, phone number, email address, preferred contact times, and the contents of your message.

Information collected automatically. Like most websites, we receive standard technical information when you visit: browser type, device type, pages viewed, and general usage data, collected through cookies and similar technologies.

What we ask you not to send. Please don't submit detailed medical or clinical information through the website. The contact form is for scheduling and general questions. Clinical details belong in your appointments and our secure patient channels.

How we use your information

We use the information you provide to respond to your inquiries, schedule and confirm appointments, verify insurance benefits when you ask us to, improve this website, and meet our legal obligations.

We do not sell or rent your personal information, and we do not share it with third parties for their advertising.

Calls, texts, and email

If you share your phone number or email, we may use it to respond to you and to communicate about scheduling. Message and data rates may apply to texts, and you can opt out of text messages at any time by replying STOP. If we ever send informational emails, every one will include an unsubscribe link.

When information is shared

We share information only with service providers who help us operate, such as our website host, scheduling tools, and, once you become a patient, our billing and insurance partners (including Headway, for plans billed through them). These providers may use your information only to perform services for us.

We may also disclose information when the law requires it, or to protect the rights and safety of our patients, our practice, or others.

Cookies and analytics

We use cookies and basic analytics to understand how visitors use the site and to make it better. You can set your browser to refuse cookies; the site will still work. We do not use advertising trackers.

Your privacy rights

California residents may request to know what personal information we have collected about them, ask us to correct it, or ask us to delete it, subject to legal exceptions. We will never treat you differently for exercising a privacy right. To make a request, contact us using the information below.

Requests concerning your medical records and protected health information are handled under HIPAA and our Notice of Privacy Practices rather than this policy.

Children's privacy

Although our practice cares for children and teens, this website is intended for parents, guardians, and adult visitors. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted information through this site, contact us and we will delete it.

Security and retention

We use reasonable administrative and technical safeguards to protect the information collected through this website, and we keep it only as long as needed for the purposes described here or as the law requires. No website can guarantee perfect security, which is one more reason to save clinical details for secure channels.

Links to other sites

This site may link to third-party sites, such as insurance directories or booking platforms. Their privacy practices are their own, and we encourage you to review their policies.

Changes to this policy

If we update this policy, we will post the new version here with a new "last updated" date. Meaningful changes will be noted plainly at the top of the page.

Contact us

New Hope Mind & Wellness
27555 Ynez Rd, Suite 407, Temecula, CA 92591
Phone: (909) 298-8687